We strive to see patients at their scheduled appointment time. However, this is not always possible due to the nature of the practice.
Emergencies do occur and we hope you understand and appreciate the importance of seeing these patients first. Children with an acute illness are seen the same day by the first available physician unless a particular doctor is requested. Otherwise, scheduled appointments for well care will have priority.
Your children are probably going to visit the practice more during the Fall and Winter months than any other time of the year for illness. Although we expand our schedules during this time to accommodate ill children, the best planned schedule does not always keep things on time. Please be patient with us during these times as we strive to see your ill children the same day that you call the office.
During office hours, requests for prescription refills, immunizations and other medical records are handled by our office personnel. These types of requests can only be handled during our normal office hours – Monday through Friday, 8:15AM to 5:00PM. All requests will be handled within 48 hours. When leaving a message, please clearly and slowly spell the child’s name, give his date of birth, and leave a telephone number where we can reach you before 5:00PM in case we have questions regarding your requests. We strive to offer prompt response to all calls. Typically we will have a nurse available to answer any questions you may have. However, occasionally she may be busy; please leave your name, child’s name, and telephone number so that she can return a call to you.
Our medical personnel is of the highest quality. The nursing staff is licensed in the state of South Carolina. We entrust our medical personnel to handle your routine questions regarding well care and illnesses. Inservicing is ongoing with our staff to provide you with the most reliable medical information available. A physician is always available for any additional information that may be needed to assist you.
Consent for Treatment
It is required that we have a written consent for treatment of your children in the event that the parent or legal guardian is unavailable to bring a child in for service. We have available in our office a pre-authorization form that must be filled out and signed by the parents or legal guardian which allows specified named individuals to bring your children to our office for treatment. However, treatment will be initiated when there is an emergency situation in which the child’s life could be threatened regardless of written notification. We will make every available effort to contact the parent of the child while services are being rendered.
We believe in the effectiveness and safety of all vaccines given in our office. Please refer to the Vaccine Safety Fact Sheet from the American Academy of Pediatrics.
We have three (3) vaccine programs available in our office:
- Private Stock
- Federal Vaccines for Children Program (VFC)
- South Carolina State Vaccine Program
We have contracted with the Federal Vaccine Program (VFC) and the S.C. State program. There are strict requirements that you must meet in order to be eligible for these vaccines. Our office will screen you at each well child visit.
We feel it is very important to vaccinate your child(ren). However, if you refuse to vaccinate, please discuss this with your physician. We will require that you sign a "Refusal to Vaccinate Form."
Please remember that you need to be aware of your insurance benefits and it is your responsibility to know if your insurance pays for Private Vaccines.
It may be necessary for your child to be hospitalized for an illness or condition that cannot be handled in the office setting. In those situations, your child will be admitted to the Georgia Regents University (GRU) Children's Hospital in Augusta, Ga.